Q. What makes our products eco-friendly?
A. We make sure that all of our products are ethically and sustainably sourced, and organic where possible, so that they don’t cost the earth.
Q. How do I care for my product?
A. Each item of clothing will have the care guidelines printed on the label. If you're unsure about how to care for a specific product, then send us an email at firstname.lastname@example.org and we’ll get back to you as soon as we can.
Q.How do I apply a discount?
A. If you have a discount code, you should be able to apply it at the checkout. If you're still having trouble, contact one of the team at email@example.com and we'll get back to you as soon as we can.
Q. What size will fit me?
A.We put the measurements of our products on their individual descriptions.
Q. An item is out of stock. When will it be back?
A. You should be able to find our expected restock date in the product description. If there’s nothing there, we’re not yet sure when the item will be back in stock.
SHIPPING AND DELIVERY
Q. When will my package arrive?
A. In the UK, we aim to dispatch our products within two working days after getting a payment. We use first-class royal mail post, so after dispatch the item should arrive within 2-4 days. For international shipping, your product should arrive between 4 -10 days after we've sent it off.
Q. What do I do if my product is late?
A. Try to bear with us! If it’s been more than a couple of days, send an email to firstname.lastname@example.org to make sure that everything has gone through smoothly on our end.
Q. What do I do if my product never arrives?
A. If it’s been longer than 14 days after the expected delivery time, get in touch on email@example.com and we can either refund you or send you another one. It’s up to you.
Q. Do I get a tracking number?
A. We have the option of tracked postage, at an additional fee. Each cost will be different for each kind of item, so be sure to take a look at the product description.
Q. Do you ship internationally?
A. We do! We ship to the UK, and to all over the world for an additional shipping cost.
Q.How much does shipping cost?
A. The shipping cost varies for each item and where it’s going. Check the product description for details.
Q. Will I have to pay customs fees?
A. Unfortunately, we are not responsible for any additional customs fees that may be charged with international shipping.
Q. What if I have provided the wrong shipping address?
A. It's up to you to provide the correct shipping address, as we cannot cover the reshipping costs ourselves. Be sure to double-check you’ve put in the correct details before committing to buy, but if you catch the error before we've dispatched your product, contact us at firstname.lastname@example.org and we can try to rectify the problem.
Q. How do I cancel an order?
A. Contact us at email@example.com with your order number, and if it hasn’t been dispatched yet we will cancel it for you and you'll get your money back. Easy.
Q. How do I make a return?
A. If you’re not completely happy with your product and wish to return it, get in touch with us at firstname.lastname@example.org within 30 days after you’ve purchased the item. Please take a look at our returns policy to make sure we can honour the return for you.
Q. When is the best time to contact customer services?
A. You can email us at email@example.com . The best time to get a quick response from one of our team is from 10am till 4pm on weekdays.
Q. Do I have to pay postage if I make a return?
A. Unfortunately, we are unable to cover the shipping cost of returned items. Please take a look at our returns policy for more details.
Q. What conservation do you fund?
A. Take a look at our conservation page to see who we’re supporting.
Q. What are your social media channels?
A. You can find and follow us on Facebook at WildSupportUK and on Instagram on @wildsupportUK
Q. Are you in stores?
A. Our products aren't found in stores at the moment, we can only be found online and at some local events.
Q. Are you looking for ambassadors?
A. We are! Have a chat with us on firstname.lastname@example.org for further information
Q. Who are you partnered with?
A. We are partnered with a whole bunch of people and organisations! Have a look at our partners page to see who we work with.
Q. Can I send you photos, video and other media to use?
A. Of course! However, we reserve the right to edit any media you may send us (including ones with our own team in) to maintain our own creative control and branding.